§ 1. General Provisions

1. This Regulations specifies the rules for using the online store operated at https://nexeltron.com, placing orders, concluding sales contracts, making payments, delivery of Goods, withdrawal from the contract, and lodging complaints.
2. The Seller is:

PROSPER Andrzej Janda
ul. Miła 17A
78-400 Szczecinek, Poland
Tax ID (NIP): 6731734033
Statistical ID (REGON): 080289834

e-mail: nexeltron@nexeltron.com
tel.: +48 510 024 345

hereinafter referred to as: "Seller" or "Nexeltron".

1. Address for correspondence, returns, and complaints:

PROSPER / Nexeltron
ul. Prądzyńskiego 31G/18
66-400 Gorzów Wielkopolski
Poland

1. The Regulations are made available to the Customer free of charge in a manner allowing for its download, saving, and reproduction.
2. In the scope of services provided electronically, the Regulations also constitute the regulations for providing services electronically.
3. These Regulations apply exclusively to the activities of the Nexeltron Online Store.
4. The Regulations do not specify the rules for using:Nexeltron Longevity Members Club,Nexeltron membership,NEXELTRON TEST PASS,Nexeltron App,Nexeltron OS,services performed in Nexeltron clubs,individual B2B projects and implementations.
5. The above services may be subject to separate regulations, terms of use, or individual agreements.

§ 2. Definitions

1. Store – Nexeltron online store operating at https://nexeltron.com.
2. Customer – a natural person, legal person, or organizational unit making a purchase in the Store.
3. Consumer – a natural person making a legal transaction with an entrepreneur that is not directly related to their business or professional activity.
4. Entrepreneur with consumer rights – a natural person concluding a contract directly related to their business activity, if the content of the contract indicates that it is not of a professional nature for that person.
5. Entrepreneur – a Customer making a purchase in connection with business or professional activity, not having the status of a Consumer or an Entrepreneur with consumer rights within the scope of statutory protection.
6. Goods – a movable item offered for sale through the Store.
7. Sales Contract – a contract for the sale of Goods concluded between the Customer and the Seller remotely through the Store.
8. Order – the Customer's declaration directly aimed at concluding a Sales Contract.
9. Account – a Store functionality enabling the Customer to access information regarding their data and orders, if the Account functionality is available.

§ 3. Using the Store

1. To use the Store, a device with Internet access and an up-to-date web browser are required.
2. An active email address may be required to use some functions.
3. The Customer is obliged to use the Store in accordance with the law, the Regulations, and good practices.
4. It is forbidden to provide unlawful content, infringing on the rights of third parties, containing malicious software, or that could disrupt the proper functioning of the Store.
5. Electronic services related to browsing the Store, placing Orders, and using the Account are provided free of charge, unless expressly stated otherwise.
6. The Customer may terminate the use of free electronic services at any time by ceasing to use the Store, and in the case of an Account – by deleting it, if such an option is available.

§ 4. Goods and Prices

1. Information presented in the Store regarding Goods, their parameters, functions, and prices constitutes an invitation to conclude a contract, unless expressly stated otherwise.
2. Information regarding the properties, technical parameters, purpose, and safety of the Goods can be found on the product page, in the manufacturer's documentation, or in the user manual.
3. Goods should be used in accordance with their intended purpose, user manual, and safety information.
4. The price of the Goods applicable to the Customer is the price indicated in the Store at the time of placing the Order.
5. Before placing an Order, the Customer receives information about the total price of the Goods, taxes, delivery costs, and other charges related to the Order.
6. If the Goods are subject to a promotion or price reduction, information about the reduction is presented in accordance with applicable regulations.

§ 5. Placing Orders

1. Orders can be placed through the Store 24 hours a day, subject to technical breaks.
2. To place an Order, the Customer:selects the Goods,adds them to the cart,provides the required data,chooses the available delivery method,chooses the available payment method,reads the Regulations and required information,confirms the Order with a button indicating the obligation to pay.
3. Before placing an Order, the Customer can check and change the entered data and the contents of the cart.
4. Placing an Order constitutes an offer to conclude a Sales Contract.
5. The Seller confirms receipt of the Order by email.
6. The Sales Contract is concluded after the Order is accepted by the Seller, of which the Customer is informed electronically.
7. The Seller may refuse to fulfill an Order, particularly in the event of:unavailability of Goods,providing incorrect data making fulfillment impossible,lack of required payment,obvious error regarding the price or availability of the Goods.
8. If the Seller cannot fulfill the Order, they will immediately inform the Customer and refund the received funds.

§ 6. Payments

1. Available payment methods are always presented to the Customer when placing an Order.
2. Depending on the current offer, the Store may allow payment, in particular, by:electronic payment,payment card,bank transfer,through an external payment operator,another method indicated in the order placement process.
3. The Customer should make payment in accordance with the deadline and instructions displayed during the order placement.
4. When using an external payment operator, the regulations of that operator may also apply.
5. At the Customer's request, the Seller issues a sales document in accordance with applicable regulations.

§ 7. Delivery

1. Available methods, delivery times, and costs are indicated when placing an Order.
2. The fulfillment time may depend on:availability of Goods,type of Goods,chosen delivery method,delivery location.
3. If a specific fulfillment time applies to a particular Goods, this information is on the product page or is provided to the Customer before concluding the Contract.
4. The Customer is obliged to provide correct and complete data necessary for delivery.
5. In the event of a shipment showing visible signs of damage, the Customer may draw up a damage report with the carrier. The absence of a report does not deprive the Consumer of statutory rights related to the complaint of Goods.
6. If the Goods, due to their dimensions, weight, or nature, require special transport, the delivery rules may be determined individually before concluding the Contract.

§ 8. Right of Withdrawal from the Contract

1. The Consumer and – to the extent provided for by law – the Entrepreneur with consumer rights may withdraw from a distance Sales Contract within 14 days without giving any reason.
2. The period generally begins from the day the Goods are taken possession of by the Consumer or a third party indicated by them other than the carrier.
3. To meet the deadline, it is sufficient to send a declaration of withdrawal before its expiry.
4. The declaration can be sent:by email to nexeltron@nexeltron.com,in writing to the address indicated in § 1,via a return form provided by the Store, if such a form is available.
5. The Consumer may use the sample form at the end of the Regulations, but it is not obligatory.
6. The Consumer should return the Goods immediately, no later than 14 days after informing the Seller of the withdrawal.
7. The Consumer bears the direct costs of returning the Goods, unless the Seller has informed otherwise.
8. The Seller refunds received payments, including the cost of the cheapest standard delivery method offered by the Store, no later than 14 days from receiving the declaration of withdrawal.
9. The Seller may withhold the refund until receiving the Goods or proof of their dispatch – whichever occurs first.
10. The refund is made using the same payment method as the Customer used, unless the Customer explicitly agrees to a different method that does not incur additional costs for them.
11. The Consumer is liable for any diminished value of the Goods resulting from using them in a manner exceeding what is necessary to ascertain their nature, characteristics, and functioning.

§ 9. Exclusions from the Right of Withdrawal

The right of withdrawal from the contract does not apply in cases specified by applicable law, in particular in relation to contracts:

1. the subject of which is non-prefabricated Goods, manufactured to the Consumer's specifications or serving to satisfy their individualized needs;
2. the subject of which is Goods delivered in a sealed package, which cannot be returned after opening due to health protection or hygiene reasons – if the package was opened after delivery;
3. concerning other cases explicitly indicated in applicable regulations.

§ 10. Complaints – Conformity of Goods with the Contract

1. The Seller is liable to the Consumer for the conformity of the Goods with the Contract in accordance with applicable regulations.
2. The Seller's liability for non-conformity of the Goods with the contract generally lasts for 2 years from the date of delivery of the Goods.
3. A complaint can be submitted:by email to nexeltron@nexeltron.com,in writing to the address indicated in § 1,via the complaint form, if available in the Store.
4. The complaint should, if possible, contain:Customer details,Order number,Name of Goods,description of the detected non-conformity,Customer's demand,information facilitating the consideration of the complaint.
5. A fiscal receipt is not a condition for accepting a complaint. Proof of purchase can also be provided by other means.
6. In case of non-conformity of the Goods with the Contract, the Consumer may, under the conditions specified in the regulations, demand:repair orreplacement.
7. In cases specified by the regulations, the Consumer may demand:price reduction orwithdrawal from the contract.
8. Repair or replacement takes place within a reasonable time from informing the Seller about the non-conformity and without undue inconvenience to the Consumer.
9. The costs of repair or replacement, including transport, labor, and material costs, are borne by the Seller in accordance with applicable regulations.
10. The Seller responds to the Consumer's complaint within 14 days of its receipt.
11. Entrepreneurs with consumer rights enjoy protection to the extent provided by applicable regulations.

§ 11. Warranty

1. Some Goods may be covered by a warranty from the manufacturer, distributor, or another guarantor.
2. Information about the warranty and its terms is provided with the Goods or made available on its product page or in the documentation.
3. The warranty is independent of the Seller's statutory liability for the conformity of the Goods with the contract.
4. Using the warranty does not limit the Consumer's rights against the Seller arising from applicable regulations.

§ 12. Sale to Entrepreneurs

1. The provisions of this paragraph apply to Customers who are Entrepreneurs, excluding Entrepreneurs with consumer rights to the extent that regulations grant them consumer protection.
2. In the case of Entrepreneurs, the parties may agree on individual terms regarding:prices,payments,deadlines,transport,assembly,service,warranty,liability.
3. If an individual agreement concluded with an Entrepreneur conflicts with the Regulations, the provisions of the individual agreement take precedence.
4. To the extent permitted by law, the Seller's liability to the Entrepreneur may be limited or excluded under the terms specified in the individual agreement.

§ 13. Product Reviews

1. If the Store allows publishing reviews, the Customer may publish a review in accordance with the Store's functionality.
2. The Seller informs users whether and how it verifies that published reviews come from persons who actually used or purchased the given Goods.
3. It is forbidden to publish content that is:unlawful,infringing on the rights of third parties,offensive or vulgar,unrelated to the reviewed Goods,spam or advertising.
4. The Seller may moderate or remove content that violates legal provisions or these Regulations.

§ 14. Intellectual Property

1. Content posted in the Store, in particular:Nexeltron name and markings,photos,graphics,texts,designs,audiovisual materials,page layout,may be subject to intellectual property rights.
2. Use of these materials beyond permitted use requires the consent of the authorized entity, unless legal provisions state otherwise.

§ 15. Personal Data

1. The administrator of personal data processed in connection with the use of the Store is the Seller.
2. Detailed information regarding the rules of personal data processing can be found in the Nexeltron Privacy Policy.
3. The rules for using cookies and similar technologies are defined in the Cookies Policy.

§ 16. Out-of-Court Dispute Resolution

1. The Consumer may use out-of-court methods for handling complaints and pursuing claims, if the conditions provided by regulations are met.
2. Information regarding available methods of assistance for consumers can be found on the websites of the Office of Competition and Consumer Protection and relevant consumer institutions.

§ 17. Changes to the Regulations

1. The Seller may change the Regulations for important reasons, in particular in the event of:changes in legal provisions,changes in Store functionality,changes in payment or delivery methods,changes in Seller data,necessity to adapt the Regulations to technological or organizational changes.
2. Orders placed before the entry into force of the amended Regulations are subject to the Regulations in force at the time of placing the Order.
3. A change to the Regulations does not infringe upon the Customer's acquired rights.

§ 18. Final Provisions

1. Contracts concluded through the Store are governed by Polish law, subject to mandatory provisions protecting Consumers.
2. In matters not regulated by the Regulations, relevant legal provisions apply, in particular the Civil Code, the Consumer Rights Act, and the Act on Providing Services by Electronic Means.
3. The provisions of the Regulations do not exclude or limit the Consumer's rights resulting from mandatory provisions.
4. If any provision of the Regulations proves invalid or ineffective, it does not affect the validity of the remaining provisions.
5. The Regulations are effective from September 14, 2026.

APPENDIX – SAMPLE WITHDRAWAL FORM

This form can be used, but it is not obligatory.

Recipient:

PROSPER / Nexeltron
ul. Prądzyńskiego 31G/18
66-400 Gorzów Wielkopolski
e-mail: nexeltron@nexeltron.com

I/We() hereby inform/inform() about the withdrawal from the sales contract for the following Goods:

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Order number:

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Date of conclusion of the contract / receipt of Goods:

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Consumer's name:

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Consumer's address:

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E-mail:

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Date:

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Consumer's signature – only for paper forms:

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(*) Delete as appropriate.