Everything you need to know before your first visit.
Answers to questions about membership, bookings, payments, technology, and your first visit to Nexeltron.
MEMBERSHIP
What is Nexeltron membership?
Membership provides access to all the club's technologies, a monthly pool of 30 units, and priority booking up to 14 days in advance.
How much is the membership?
1,050 PLN per month for 30 new units each month. 12-month contract, first 90 days covered by a membership guarantee.
Can I purchase additional units?
Yes, at 45 PLN per unit in the Nexeltron App, up to a total pool of 100 units per billing period. Beyond 100 units, availability is confirmed by the club. Additional units do not roll over to the next month.
What does the 90-day membership guarantee consist of?
Between the 75th and 90th day, you may submit a membership termination request after the third month. Fees for the first three months are non-refundable, and you will not be charged for months 4–12.
What happens to unused units and is it possible to suspend the membership?
Up to 6 unused units (20% of the pool) roll over to the next month and are used first. After 90 days, you can suspend your membership once for 1 month – with no payment and no new units; the membership period is extended by one month.
RESERVATIONS AND PAYMENTS
How do I book a session?
In the Nexeltron App or while chatting with Nexeltron AI. Members can schedule sessions up to 14 days in advance.
Is there a limit on future bookings?
Yes. The limit applies to active future bookings at the same time, not to the number of sessions per month: hyperbaric oxygen therapy 2, cryotherapy 3, red light therapy 4, pressotherapy 4, contrast therapy 2. Once a session is completed, you can immediately book the next one.
Can I cancel my reservation?
Yes. If cancelled at least 6 hours before the session, the units are returned to the pool. A later cancellation or a no-show results in the units being used.
Can Nexeltron be used without a membership?
Yes. Sessions from 12:00 p.m. are available to non-members 6 hours before they start, while sessions before 12:00 p.m. are available from 6:00 p.m. the previous day. You can then book any available spot.
How do I pay for sessions and will I receive an invoice?
For single sessions, you pay in the Nexeltron App via Przelewy24: BLIK, card, Google Pay, or bank transfer. After payment, you will receive a VAT invoice by email, and you can download it in the app under the My payments tab.
TECHNOLOGIES
What technologies will be available?
Seven separate technologies: hyperbaric oxygen therapy, cryotherapy, red light therapy, pressotherapy, contrast therapy, halotherapy, and AI massage, as well as body composition analysis.
Is halotherapy a separate session?
Yes. Halotherapy takes place in a separate room and lasts 45 minutes. A member uses 2 units; a person without a membership pays 99 PLN.
How much do sessions cost?
For members: hyperbaric oxygen therapy 60 min — 5 units, 90 min — 7; cryotherapy 3 min — 4; red light therapy 20 min — 2; pressotherapy 30 min — 2; contrast therapy 20 min — 3; halotherapy 45 min — 2; AI massage 30 / 45 / 60 min — 4 / 5 / 6. Single sessions: hyperbaric oxygen therapy PLN 239 (60 min) or PLN 329 (90 min); cryotherapy PLN 199; red light therapy PLN 109; pressotherapy PLN 109; contrast therapy PLN 129; halotherapy PLN 99; AI massage PLN 169 / 219 / 269.
Will Nexeltron be adding more technologies?
Yes. NanoVi and PEMF are on their way. We introduce new technologies after assessing their quality, safety, and usefulness for our members.
How often can I use the technology?
The frequency depends on the technology, its safety principles, the purpose of use, and individual conditions.
FIRST VISIT AND SAFETY
What does the first visit look like?
You get to know the club, the operating rules, the Nexeltron App, and Nexeltron AI. Before your first session with a given technology, an employee will provide a short briefing, which you confirm with your signature.
Are the devices used independently?
You use the selected technologies independently after training. The scope of staff support depends on the technology and safety rules.
Are technologies suitable for everyone?
No. Every technology has its own safety rules and contraindications, which we discuss before the first use.
Does Nexeltron replace medical consultation?
No. Nexeltron is not a medical facility and does not replace diagnostics, treatment, or consultation with a doctor.
What do the Nexeltron Ring and Band do?
The ring or band measures sleep, heart rate, HRV, and activity between visits and connects to the Nexeltron App via Bluetooth. The first 100 members will receive one of the devices as a gift.